One woman's plight in technical support.

Current News

Thursday, October 26, 2006

Part 1: The Introduction

Hello, my name is Reine. I am a technical support person for a large software company. I give support via the telephone. I have been in some sort of telephone support for over 8 years now, and I want to tell the world how I feel about their actions as customers.

From the beginning of my support career I have been bewildered and annoyed by the actions of the people calling my support line. They had overly extended expectations of us and spoke like pirates in a brothel of men.

There have always been people who call in and are very pleasant as well, but there are so many of the pirate-type that they overwhelm my feelings toward giving support and have made me reconsider my career choice hundreds of times over the last few years.

Over the next few weeks... months... or however long I choose to keep this up, I will attempt to expound on these awful customers, give examples of the bad ones and give tips for how to get better support.

In the long run, I hope this will make a better world. In the short run, this helps me to vent to anyone who will listen.

Thank you for your time and enjoy!

If you have tech horror stories you'd like to share I'd love to hear them! If I really really like it, I'll even blog about it. So let's hear it, what do your dumb customers do?

posted by Reine at 6:40 AM

0 Comments:

Narrow it Down

Other Stuff

Subscribe to full Feed

I found out recently that I have breast cancer.
The cost will be somewhere between $4,500-7,000.
If anyone would like to donate to my cancer treatment, you can click below. There is no set amount, anything you can spare will help, and any surplus will be donated to cancer research. Thanks!

Disclosure:

I do accept money to blog about certain products, websites and services. However, they will not always be marked as such. I have some reasons for this: First-if I wouldn't purchase, use or try a product or service; I won't write about it. Second-if I don't have a personal experience to share about the product, relative to a friend or family member who have or might use the product...I won't blog about it. Third, just because I talk about a product or place a link in a blog post--it doesn't mean that it was a paid post. There are times that a link is just relevant or fun to add!! And finally, all stories, experiences or problems that are blogged about, are true. The names may have been changed (to protect the innocent). At times some friendly exaggeration may be used, but really, if you read it here--it probably happened!! So yes, you will find product placement on my blog, but, you will get an honest review regardless of the amount received. If you have any questions or concerns, feel free to place a comment or two or ten!! (I <3 Comments!) Thanks!!