Current News
Friday, March 02, 2007
If Dad says no, I'll just ask Mom!
Hi to all you good people out there! I'm back with a new tale of woe for those wonderful Admins out there!
So the topic for today is asking someone else for what you didn't get from me!
If you've called support before and then called back in later for another question, then you are aware that from time to time you'll get inconsistent information. This happens in all support, it's not just ABC company, or XYZ company. It doesn't matter if the support is in the U.S., England, Japan, or India. The main reason for this is that there's almost always more than one way to tackle a problem. So if you call in saying that your computer's monitor doesn't show any pictures, there may be more than one way to look at it.
1. Did you plug it in?
2. Did you turn it on?
3. Is the screen broken?
4. Do you have the appropriate drivers?
5. Is your OS experiencing problems?
6. etc....
Ok, now if on one call you did 1 and 2, then logically on the next call you'd move on to #3. Or possibly, because customers are notorious for giving their support person invalid info, you may go back over 1 and 2 in a different way before getting to number 3. This is called t-r-o-u-b-l-e-s-h-o-o-t-i-n-g.
Once you get a final answer, though, and it's no longer troubleshooting, then the answer you get is the answer you get, and it's most likely not going to change. Don't call back just to get a new answer.
We understand fully if you want to get at it from a different angle, or if you have new info you didn't get to us last time, that makes sense
So don't ask Mom to give you something different from Dad. The rules are the same for everybody. If your monitor is cracked, calling 10 times is not going to change that fact. If there's something you need to do, do it. Then call us back with more information!
Labels: call centers, calling back, phone support, support, tech, technical, technical support
posted by Reine at 9:06 AM
|
0 people who've shared.
Disclosure
Back to Top
Narrow it Down
Categories
Previous Posts
- Whoa there buddy!
- Stating the Obvious
- Repeating myself again.
- How to: IIS (restarting)
- I recommend that you hang up now.
- No Troubleshoot - No Complaint.
- Bomp!
- It's about time!
- Kids.
- Asking for something you already have.
Archives
Other Stuff
I found out recently that I have breast cancer.The cost will be somewhere between $4,500-7,000.
If anyone would like to donate to my cancer treatment, you can click below. There is no set amount, anything you can spare will help, and any surplus will be donated to cancer research. Thanks!
Disclosure:
I do accept money to blog about certain products, websites and services. However, they will not always be marked as such. I have some reasons for this: First-if I wouldn't purchase, use or try a product or service; I won't write about it. Second-if I don't have a personal experience to share about the product, relative to a friend or family member who have or might use the product...I won't blog about it. Third, just because I talk about a product or place a link in a blog post--it doesn't mean that it was a paid post. There are times that a link is just relevant or fun to add!! And finally, all stories, experiences or problems that are blogged about, are true. The names may have been changed (to protect the innocent). At times some friendly exaggeration may be used, but really, if you read it here--it probably happened!! So yes, you will find product placement on my blog, but, you will get an honest review regardless of the amount received. If you have any questions or concerns, feel free to place a comment or two or ten!! (I <3 Comments!) Thanks!!
© The RoseQuest CompanyBack to Top