One woman's plight in technical support.

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Thursday, September 06, 2007

Don't ask.

Todays lesson is: Don't ask a question if you're not ready for the answer.

This applies in two ways. One, if you ask a question, pause your talking long enough to hear an answer. Two, if you ask a question that requires I give you information to write down or type, have your keyboard/paper ... READY.

That's all for today.

Labels: be ready, call centers, calling, instructions, listen, listening, phone, phone support, question, support, tech, technical, technical support

If you have tech horror stories you'd like to share I'd love to hear them! If I really really like it, I'll even blog about it. So let's hear it, what do your dumb customers do?

posted by Reine at 10:31 AM

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