One woman's plight in technical support.

Current News

Wednesday, May 12, 2010

Stating the Obvious

I thought I'd run out of things to talk about here. So I haven't been posting much. Today I got a case via email that said this:

Customer:

Today I received the following message from my server:

'This products content license on server ServersName will soon expire.
You will need to renew your license to continue using the product."
Please contact your sales rep, or visit: http://site.that.helps.you.buy.a.license.com to renew your license.'

Please advise me as to how to remedy this.

Thank you,
J

Now I'm thinking... Really? You actually don't know what to do with this so you EMAIL me?? It tells you what to do. It tells you you need to renew your license, and gives you a link to go to to get that done. Now c'mon. Use your brain. You get paid twice as much as I do to do your job, the least you can do is read. Really. I mean... jeez.

Then on top of it all, you took the time to email me, which is FAR more difficult than clicking the link that was provided in the email you copy/pasted to me.

Labels: email, illiterate, reading, stupid

If you have tech horror stories you'd like to share I'd love to hear them! If I really really like it, I'll even blog about it. So let's hear it, what do your dumb customers do?

posted by Reine at 10:27 AM | 0 people who've shared.

Disclosure
Back to Top

Friday, April 06, 2007

The Drive-Thru is OPEN

Hi Welcome to tech support. Can I take your order?

Ok, so I work with mail security software, and yesterday a gentleman called me to ask for help setting it up to send the filtered spam to the end-users. Now that in-and-of itself is fine. I walked him through this process and also explained how it works. The end of which is that the email goes to the end-users' JunkMail folder which is natively created with Exchange 2003/Outlook 2003.

The problem came in when he asked me why he didn't have a JunkMail folder. I explained to him very carefully that I support the mail software, not his Outlook or Exchange. That goes through Microsoft. I recommended that he give them a call to get that information.

He subsequently asked to speak to my supervisor because I couldn't help him with this 3rd party issue. He stated that Microsoft charges for support, and because our software interacts with his Email system, we should know how to do this simple thing.

This whole situation is akin to someone going through the drive-through at TacoHell and asking for a Whopper because their local BK doesn't have a drive-through.

I understand that it may be more difficult to go through that other restaurant to get your burger, because you have to get out of your car and all that, but I don't serve Whoppers here. Just because I make fast food doesn't mean I can make you a Whopper. Comprende Muchacho?

Labels: 3rd party, burger, e-mail, email, microsoft, MS, phone support, spam, spam protection, support, tacohell, technical, technical support, whopper

If you have tech horror stories you'd like to share I'd love to hear them! If I really really like it, I'll even blog about it. So let's hear it, what do your dumb customers do?

posted by Reine at 12:11 PM | 0 people who've shared.

Disclosure
Back to Top

Narrow it Down

Other Stuff

Subscribe to full Feed

I found out recently that I have breast cancer.
The cost will be somewhere between $4,500-7,000.
If anyone would like to donate to my cancer treatment, you can click below. There is no set amount, anything you can spare will help, and any surplus will be donated to cancer research. Thanks!

Disclosure:

I do accept money to blog about certain products, websites and services. However, they will not always be marked as such. I have some reasons for this: First-if I wouldn't purchase, use or try a product or service; I won't write about it. Second-if I don't have a personal experience to share about the product, relative to a friend or family member who have or might use the product...I won't blog about it. Third, just because I talk about a product or place a link in a blog post--it doesn't mean that it was a paid post. There are times that a link is just relevant or fun to add!! And finally, all stories, experiences or problems that are blogged about, are true. The names may have been changed (to protect the innocent). At times some friendly exaggeration may be used, but really, if you read it here--it probably happened!! So yes, you will find product placement on my blog, but, you will get an honest review regardless of the amount received. If you have any questions or concerns, feel free to place a comment or two or ten!! (I <3 Comments!) Thanks!!